Purchase contributes to developer’s plan of delivering over 600 new homes in the borough (more…)
Welcome to Fortress & Castle Ltd’s privacy notice.
Fortress & Castle Ltd (Company Number 08866655) respects your privacy and is committed to protecting your personal data. This privacy notice will inform you as to how we look after your personal data when you visit our website (regardless of where you visit it from) and tell you about your privacy rights and how the law protects you.
You can contact us to request a PDF copy of this notice. Please also use the Glossary to understand the meaning of some of the terms used in this privacy notice.
1. Important information and who we are
Purpose of this privacy notice
This privacy notice aims to give you information on how Fortress & Castle Ltd collects and processes your personal data through your use of this website, including any data you may provide through this website when you submit an enquiry through our Get In Touch page.
This website is not intended for children and we do not knowingly collect data relating to children.
It is important that you read this privacy notice together with any other privacy notice or fair processing notice we may provide on specific occasions when we are collecting or processing personal data about you so that you are fully aware of how and why we are using your data. This privacy notice supplements the other notices and is not intended to override them.
Fortress & Castle Ltd is the controller and responsible for your personal data (collectively referred to as “Castle”, “we”, “us” or “our” in this privacy notice.
We have appointed a data privacy manager who is responsible for overseeing questions in relation to this privacy notice. If you have any questions about this privacy notice, including any requests to exercise your legal rights, please contact the data privacy manager using the details set out below.
Our full details are:
Full name of legal entity: Fortress & Castle Ltd
Name or title of data privacy manager: Simon Fitzsimmons
Email address: email@example.com
Postal address: Fortress & Castle Ltd, PO Box 517, Farnborough GU14 4GS
Telephone number: 0844 335 0790
You have the right to make a complaint at any time to the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk). We would, however, appreciate the chance to deal with your concerns before you approach the ICO so please contact us in the first instance.
Changes to the privacy notice and your duty to inform us of changes
This version was updated on 23 May 2018.
It is important that the personal data we hold about you is accurate and current. Please keep us informed if your personal data changes during your relationship with us.
This website may include links to third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our website, we encourage you to read the privacy notice of every website you visit.
2. The data we collect about you
Personal data, or personal information, means any information about an individual from which that person can be identified. It does not include data where the identity has been removed (anonymous data).
We may collect, use, store and transfer different kinds of personal data about you which we have grouped together as follows:
- Identity Data includes first name, maiden name, last name, title
- Contact Data includes billing address, delivery address, email address and telephone numbers.
- Technical Data includes internet protocol (IP) address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform and other technology on the devices you use to access this website.
- Profile Data includesyour username and password, purchases or orders made by you, your interests, preferences, feedback and survey responses.
- Usage Data includes information about how you use our website, products and services.
We also collect, use and share Aggregated Data such as statistical or demographic data for any purpose. Aggregated Data may be derived from your personal data but is not considered personal data in law as this data does not directly or indirectly reveal your identity. For example, we may aggregate your Usage Data to calculate the percentage of users accessing a specific website feature. However, if we combine or connect Aggregated Data with your personal data so that it can directly or indirectly identify you, we treat the combined data as personal data which will be used in accordance with this privacy notice.
We do not collect any Special Categories of Personal Data about you (this includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health and genetic and biometric data). Nor do we collect any information about criminal convictions and offences.
If you fail to provide personal data
Where we need to collect personal data by law, or under the terms of a contract we have with you and you fail to provide that data when requested, we may not be able to perform the contract we have or are trying to enter into with you (for example, to provide you with goods or services). In this case, we may have to cancel a product or service you have with us but we will notify you if this is the case at the time.
3. How is your personal data collected?
We use different methods to collect data from and about you including through:
- Direct interactions. You may give us your Identity, Contact and Financial Data by filling in forms or by corresponding with us by post, phone, email or otherwise. This includes personal data you provide when you:
- apply for our products or services;
- request marketing to be sent to you;
- enter a competition, promotion or survey; or
- give us some feedback.
- Automated technologies or interactions. As you interact with our website, we may automatically collect Technical Data about your equipment, browsing actions and patterns. We collect this personal data by using cookies, server logs and other similar technologies.
- Third parties or publicly available sources. We may receive personal data about you from various third parties and public sources as set out below:
- Technical Data from analytics providers such as Google based outside the EU;
- Contact, Financial and Transaction Data from providers of technical, payment and delivery services.
- Identity and Contact Data from publicly availably sources such as Companies House and the Electoral Register based inside the EU
4. How we use your personal data
We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:
- Where we need to perform the contract we are about to enter into or have entered into with you.
- Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests.
- Where we need to comply with a legal or regulatory obligation.
Generally we do not rely on consent as a legal basis for processing your personal data other than in relation to sending third party direct marketing communications to you via email or text message. You have the right to withdraw consent to marketing at any time by contacting us.
Purposes for which we will use your personal data
We have set out below, in a table format, a description of all the ways we plan to use your personal data, and which of the legal bases we rely on to do so. We have also identified what our legitimate interests are where appropriate.
Note that we may process your personal data for more than one lawful ground depending on the specific purpose for which we are using your data. Please contact us if you need details about the specific legal ground we are relying on to process your personal data.
We strive to provide you with choices regarding certain personal data uses, particularly around marketing and advertising.
Promotional offers from us
We may use your Identity, Contact, Technical, Usage and Profile Data to form a view on what we think you may want or need, or what may be of interest to you. This is how we decide which products, services and offers may be relevant for you (we call this marketing).
You will receive marketing communications from us if you have requested information from us or purchased goods or services from us or if you provided us with your details when you entered a competition or registered for a promotion and, in each case, you have not opted out of receiving that marketing.
We will get your express opt-in consent before we share your personal data with any company outside Castle for marketing purposes. You can ask us or third parties to stop sending you marketing messages at any time by contacting us at any time.
Where you opt out of receiving these marketing messages, this will not apply to personal data provided to us as a result of a product/service purchase, product/service experience or other transactions.
Change of purpose
We will only use your personal data for the purposes for which we collected it, unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose. If you wish to get an explanation as to how the processing for the new purpose is compatible with the original purpose, please contact us.
If we need to use your personal data for an unrelated purpose, we will notify you and we will explain the legal basis which allows us to do so.
Please note that we may process your personal data without your knowledge or consent, in compliance with the above rules, where this is required or permitted by law.
5. Disclosures of your personal data
We may have to share your personal data with the parties set out below for the purposes set out in the table in paragraph 4 above.
- Internal Third Parties
- External Third Parties
- Third parties to whom we may choose to sell, transfer, or merge parts of our business or our assets. Alternatively, we may seek to acquire other businesses or merge with them. If a change happens to our business, then the new owners may use your personal data in the same way as set out in this privacy notice.
- We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions.
6. International transfers
We do not transfer your personal data outside the European Economic Area (EEA).
7. Data security
We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality.
We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.
8. Data retention
How long will you use my personal data for?
By law we have to keep basic information about our customers (including Contact, Identity, Financial and Transaction Data) for six years after they cease being customers for tax purposes.
In some circumstances you can ask us to delete your data: see Request erasure below for further information.
In some circumstances we may anonymise your personal data (so that it can no longer be associated with you) for research or statistical purposes in which case we may use this information indefinitely without further notice to you.
9. Your legal rights
Under certain circumstances, you have rights under data protection laws in relation to your personal data. Please go to the heading “Your Legal Rights on page 10.
If you wish to exercise any of the rights, please contact us.
No fee usually required
You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we may refuse to comply with your request in these circumstances.
What we may need from you
We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.
Time limit to respond
We try to respond to all legitimate requests within one month. Occasionally it may take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.
Legitimate Interest means the interest of our business in conducting and managing our business to enable us to give you the best service/product and the best and most secure experience. We make sure we consider and balance any potential impact on you (both positive and negative) and your rights before we process your personal data for our legitimate interests. We do not use your personal data for activities where our interests are overridden by the impact on you (unless we have your consent or are otherwise required or permitted to by law). You can obtain further information about how we assess our legitimate interests against any potential impact on you in respect of specific activities by contacting us.
Performance of Contract means processing your data where it is necessary for the performance of a contract to which you are a party or to take steps at your request before entering into such a contract.
Comply with a legal or regulatory obligation means processing your personal data where it is necessary for compliance with a legal or regulatory obligation that we are subject to.
External Third Parties
- Service providers acting as processors based in the European Economic Area (EEA) who provide IT and system administration services.
- Professional advisers including lawyers, bankers, auditors and insurers based European Economic Area (EEA) who provide consultancy, banking, legal, insurance and accounting services.
- HM Revenue & Customs, regulators and other authorities based in the United Kingdom who require reporting of processing activities in certain circumstances.
YOUR LEGAL RIGHTS
You have the right to:
Request access to your personal data (commonly known as a “data subject access request”). This enables you to receive a copy of the personal data we hold about you and to check that we are lawfully processing it.
Request correction of the personal data that we hold about you. This enables you to have any incomplete or inaccurate data we hold about you corrected, though we may need to verify the accuracy of the new data you provide to us.
Request erasure of your personal data. This enables you to ask us to delete or remove personal data where there is no good reason for us continuing to process it. You also have the right to ask us to delete or remove your personal data where you have successfully exercised your right to object to processing (see below), where we may have processed your information unlawfully or where we are required to erase your personal data to comply with local law. Note, however, that we may not always be able to comply with your request of erasure for specific legal reasons which will be notified to you, if applicable, at the time of your request.
Object to processing of your personal data where we are relying on a legitimate interest (or those of a third party) and there is something about your particular situation which makes you want to object to processing on this ground as you feel it impacts on your fundamental rights and freedoms. You also have the right to object where we are processing your personal data for direct marketing purposes. In some cases, we may demonstrate that we have compelling legitimate grounds to process your information which override your rights and freedoms.
Request restriction of processing of your personal data. This enables you to ask us to suspend the processing of your personal data in the following scenarios: (a) if you want us to establish the data’s accuracy; (b) where our use of the data is unlawful but you do not want us to erase it; (c) where you need us to hold the data even if we no longer require it as you need it to establish, exercise or defend legal claims; or (d) you have objected to our use of your data but we need to verify whether we have overriding legitimate grounds to use it.
Request the transfer of your personal data to you or to a third party. We will provide to you, or a third party you have chosen, your personal data in a structured, commonly used, machine-readable format. Note that this right only applies to automated information which you initially provided consent for us to use or where we used the information to perform a contract with you.
Withdraw consent at any time where we are relying on consent to process your personal data. However, this will not affect the lawfulness of any processing carried out before you withdraw your consent. If you withdraw your consent, we may not be able to provide certain products or services to you. We will advise you if this is the case at the time you withdraw your consent.
The Government has scrapped its failed flagship energy efficiency programme, the Green Deal, pulling its funding and announcing an investigation into alleged scams that have surrounded the scheme.
Launched in 2013, the Green Deal was touted as a “revolution” in upgrading Britain’s old and draughty housing stock, designed to encourage millions of households to take out loans to install insulation and new boilers. But, with less than 10,000 loans in place, ministers pulled the plug and acknowledged the scheme would be seen as a “total flop”.
The Department of Energy and Climate Change (Decc) said it would provide no further Government funding for the Green Deal Finance Company, which provides the loans, “in light of low take-up and concerns about industry standards”. It had so far provided £59 million to the company.
Decc has also commissioned an independent review to look at standards and “consumer protection”, following widespread reports of scammers hijacking the scheme to rip off households, and one in ten installers being struck off for breaking the scheme’s code of conduct.
There will also be no more funding for the Green Deal Home Improvement Fund cash back scheme, which launched in mid-2014 and gave households money back on home energy efficiency improvements.
Unlike the loans, the cash back scheme proved hugely popular with consumers who cleared out funding within days of it being released. Decc had given away £114 million of funding through the scheme, which had been criticised as poor value for money.
Amber Rudd, the energy secretary, said: “We are on the side of hardworking families and businesses – which is why we cannot continue to fund the Green Deal. It’s now time for the building industry and consumer groups to work with us to make new policy and build a system that works. Together we can achieve this Government’s ambition to make homes warmer and drive down bills for 1 million more homes by 2020 – and to do so at the best value for money for taxpayers.”
Under the original Green Deal scheme, households were encouraged to take out a loan to fund the cost of energy efficiency work, with the loans paid back in instalments on their energy bills. The repayments were supposed to be less than the savings from the energy efficiency work. But the scheme has suffered from low take-up amid concerns about high interest rates and official rulings by the advertising watchdog which pointed out households were not guaranteed to save money.
Greg Barker, then energy minister, said after the scheme’s launch that he would be having sleepless nights if 10,000 homes had not signed up by the end of 2013. Figures released show that by the end of June 2015 there were still just 9,999 Green Deal loan plans ‘live’, with a further 5,597 pending or applied for.
In a blog post explaining the decision, the Decc acknowledged people would ask: “Has the Green Deal been a total flop?” Its response noted there had been “many success stories come out of Green Deal” but that “uptake has been lower than expected”.
The announcement does not affect existing Green Deal plans taken out by householders or existing Green Deal Home Improvement Fund applications and vouchers, Decc said.
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Kofax CEO Reynolds Bish to be president of Lexmark’s Enterprise Software division
Lexmark has acquired Kofax in a cash transaction for $11.00 per share, for a total enterprise value of approximately $1 billion. This acquisition will nearly double the size of Lexmark’s Enterprise Software annualised revenue to approximately $700 million. Lexmark also announced that Scott Coons, president of Lexmark’s Enterprise Software, has decided to retire, effective at the end of July 2015. Coons has successfully led Lexmark’s software division since the company acquired Perceptive Software in 2010. During Coons’ tenure, Lexmark’s Enterprise Software expanded from its enterprise content management software roots into process, capture and search technologies, and significantly strengthened the company’s industry-focused solutions. Coons helped expand the Enterprise Software team’s international footprint through organic sales investment and acquisitions. Coons will assist in the leadership transition until his retirement date.
Effective immediately, Reynolds C. Bish, CEO of Kofax, succeeds Coons as president of Lexmark’s Enterprise Software. Bish will also be a Lexmark vice president and report directly to Paul Rooke, Lexmark chairman and chief executive officer. Bish has been active in enterprise software markets for more than 20 years. He has successfully led Kofax since 2007. Prior to Kofax, Bish co-founded Captiva Software Corporation and served as its president and chief executive officer from 1989 until its acquisition in 2005.
“Scott’s career in enterprise software has been truly extraordinary. He successfully led Perceptive Software from a small startup to one of Kansas City’s hottest companies and one of the industry’s leading enterprise content software providers. Our acquisition of Perceptive Software truly changed Lexmark, helping to grow and position us as a leader in managing unstructured print and digital information,” said Paul Rooke, Lexmark chairman and chief executive officer. “Scott’s thoughtful and insightful leadership has been key throughout Lexmark’s Enterprise Software evolution. His passion for the technology, and for attracting, developing and retaining a deep and diverse group of talented employees, will be the hallmarks of his career. We wish Scott the best of luck in his retirement.”
“We have tremendous confidence in the future of our Enterprise Software business under Reynolds – a testament to his proven leadership abilities and career success. His considerable experience in building and operating global businesses is a harbinger of future growth and expansion for Lexmark’s Enterprise Software,” added Rooke.
Source: Document Manager
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Adobe already offers tailored cloud products for creative and marketing professionals, and on Tuesday it launched a like-minded initiative focused squarely on documents. Essentially a set of integrated services that use a consistent online profile and a personal document hub, Adobe Document Cloud is designed to address the waste and inefficiency associated with many of today’s document-based processes, the company said.
At the heart of the new product is Acrobat DC, a major update to Adobe’s longstanding family of PDF tools that features a new tool center and a new, touch-enabled interface. Users of Acrobat DC can easily convert any paper document into an editable digital one, Adobe said. They can also edit, export and reuse any PDF content across devices. Microsoft Office and SharePoint integration is included.
E-sign capabilities, meanwhile, are fully integrated into Document Cloud and included with every Acrobat DC subscription, allowing users to electronically sign and send any document from any device.
Also new from Adobe are two new mobile apps dubbed Acrobat Mobile and Fill and Sign, giving users the ability to create, edit, comment on and sign documents directly on their mobile phones and tablets. The cameras built into those devices, in fact, can be used as portable scanners to convert any paper document into a digital, editable file that can be sent for signature.
Finally, new document management and control services help users manage, track and control their documents. Intelligent tracking, for instance, offers insight as to where critical documents are in the process, including who has opened them and when. Control features help protect sensitive information both inside and outside the firewall.
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Just 29% of NHS Managers believe the 2018 target of a paperless office is realistic.
Going paperless is a challenge for any large organisation, but for the cash-strapped NHS; constantly under public scrutiny, the task looks much less attainable.
Many Health and IT professionals remain deeply sceptical that the NHS can be paperless by 2018, two years after health secretary Jeremy Hunt unveiled the ambitious target, exclusive research carried out by Health Service Journal has found.
71% of respondents to the survey, agreed with a statement that the paperless by 2018 goal was “a great ambition, but unrealistic”.
The 573 healthcare leaders, clinicians and IT professionals polled also expressed widespread concern that lack of technological expertise and resources would undermine the NHS’s drive to integrate health and social care.
About 70% of respondents agreed or strongly agreed with the statement: “The integrated care agenda will not be possible because not enough attention and/or resource is being focused on developing technology to underpin integrated records.”
Better use of data and technology has the power to improve health, transforming the quality and reducing the cost of healthcare services. It can give patients more control over their health and wellbeing, empower carers, reduce the administrative burden for care professionals, and support the development of new medicines and treatments. By April 2018, digital information is supposed to be fully available across NHS and social care services.
Established by the Department of Health, the National Information Board (NIB) is a body which brings together national health and care organisations from the NHS, public health, clinical science, social care and local government. It is charged with developing the strategic priorities for data and technology in health and care to deliver the maximum benefit for all citizens and patients and to make appropriate recommendations for investment and action. The urgency of this is increasingly evident: the healthcare system faces unprecedented financial constraint at a time of rising demand for its services.
However, scattered around the country are some success stories:
Pioneer Greater Manchester GP Dr Amir Hannan says that more than 2,400 of his patients – 20 per cent of his practice list – are now equipped and, importantly, trained to view their records online.
At Grove House Practise in Runcorn, GP David Wilson headed up a project to digitise records. Grove House has scanned all its legacy patient records, saving a vast amount of space and time. Receptionists no longer have to search through thousands of folders.
“We’ve not used paper records in consultation since 2000,” Wilson said. “We have 11,000 patients, and the racking space was astronomical, taking up 20 square metres. So we revamped the office space once we went live 18 months ago.”
The first NHS hospital trust to announce it had gone paperless, St Helens and Knowsley, dispensed with its last paper records in 2012.
However, even IT enthusiasts warn that bringing the entire health and social care system up to the levels of these front-runners will be difficult. TechUK, which represents IT suppliers, reported in 2014 that the 2018 paperless target was “achievable”, but that major challenges remain.
Sources: Health Service Journal, Computer Weekly, Local Government Chronicle, Gov.UK, Raconteur
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